Real Use Cases for IT Service Management Virtual Agents
The most innovative organizations rely on modern technology to work more efficiently, provide faster service, and remain competitive. In this paper we will present industry use cases on how they are delivering industry-specific IT services to business users with ITSM virtual agent technology.
An AI-Based Virtual Agent that creates intelligent, actionable and engaging conversations. Fully automated to move tickets faster and more efficiently from creation to resolution.
Luma™ Will Transform
IT Service Management
The future of support is conversational experiences for users and automated services.
Benefits of using Luma™
Luma allows organizations to provide modern support to their customers and automates many duties of a Level-0 and Level 1 analyst.
Luma™ Improves the Service Experience
24x7 availability and intelligent guidance
Properly categorized, actionable tickets
Interactive access to operational data & KPIs