SaaS vs. On-Premises ITSM: 6 Critical Considerations
What makes cloud-based ITSM the right choice for most businesses? Whether your organization has 50 employees or 5,000, a SaaS solution delivers a number of benefits. This whitepaper discusses those benefits in detail.
An AI-Based Virtual Agent that creates intelligent, actionable and engaging conversations. Fully automated to move tickets faster and more efficiently from creation to resolution.
Luma™ Will Transform
IT Service Management
The future of support is conversational experiences for users and automated services.
Benefits of using Luma™
Luma allows organizations to provide modern support to their customers and automates many duties of a Level-0 and Level 1 analyst.
Luma™ Improves the Service Experience
24x7 availability and intelligent guidance
Properly categorized, actionable tickets
Interactive access to operational data & KPIs