Stop Doing Things the Same Way and Expecting a Different Outcome—Improving Self-Service Adoption Requires a Rethink
Making employees enthusiastic about the self-service resolution of technical issues is a must. Organizations should stop doing things the same way and expecting a different outcome—if the adoption of self-service is to increase to the 50-60% range, a virtual agent is a must.
An AI-Based Virtual Agent that creates intelligent, actionable and engaging conversations. Fully automated to move tickets faster and more efficiently from creation to resolution.
Luma™ Will Transform
IT Service Management
The future of support is conversational experiences for users and automated services.
Benefits of using Luma™
Luma allows organizations to provide modern support to their customers and automates many duties of a Level-0 and Level 1 analyst.
Luma™ Improves the Service Experience
24x7 availability and intelligent guidance
Properly categorized, actionable tickets
Interactive access to operational data & KPIs