5 Reasons to Make Virtual Agent Adoption a Priority in 2019
The rapid progression of artificial intelligence (AI), machine learning, and natural language processing has led to a huge spike in chatbot and virtual support agent (VSA) development. This swift technological advancement amplified by customer expectations for on-demand self-service options, puts VSA deployment at the forefront of CIO priorities.
An AI-Based Virtual Agent that creates intelligent, actionable and engaging conversations. Fully automated to move tickets faster and more efficiently from creation to resolution.
Luma™ Will Transform
IT Service Management
The future of support is conversational experiences for users and automated services.
Benefits of using Luma™
Luma allows organizations to provide modern support to their customers and automates many duties of a Level-0 and Level 1 analyst.
Luma™ Improves the Service Experience
24x7 availability and intelligent guidance
Properly categorized, actionable tickets
Interactive access to operational data & KPIs